Return & Refund Policy

MadamChic Return & Refund Policy

At MadamChic, we are committed to delivering pieces that meet both your expectations and our quality standards. If something isn’t quite right, we’re here to help—within a structured and fair policy for all customers.

1. Return Eligibility

We accept returns under the following conditions:

• You must notify us within 5 days of receiving your parcel
• Items must be unworn, unwashed, and in original condition
• All tags and packaging must be intact

Before returning any item, you are required to contact our support team to register your request.

👉 Any return sent without prior notification will be rejected

2. Return Categories

A. Defective or Incorrect Item (Our Responsibility)

If you receive:

• A clearly defective item
• A wrong item from your order

You may choose one of the following resolutions:

• Replacement — We will send you a new item at no additional cost
• Store credit refund (no processing fee)

📌 Depending on the case, MadamChic will either:

• Arrange a return pickup at our cost, or
• Advise you to keep/dispose of the item without returning it

📌 You must provide clear photo or video proof when submitting your request for verification.

📌 You must provide clear photo/video proof when submitting your request.

B. Change of Mind / Size Exchange (Customer Responsibility)

If the item does not suit you (e.g. sizing preference, fit, or style):

• Return is accepted with a 15% processing fee
• Refund will be issued as store credit only
• Store credit amount = Item price minus 15% processing fee
• Return shipping cost is borne by the customer

3. Non-Returnable Items

The following items are strictly not eligible for return or exchange:

• Sale or discounted items
• Accessories and innerwear

4. What is NOT Considered a Defect

To ensure fairness and consistency, the following are not classified as defects:

• Minor loose threads or unfinished thread ends
• Slight color differences due to lighting, photography, or screen display
• Measurement differences within 1–3cm tolerance
• Minor creases or wrinkles from packaging and transit
• Fabric texture variations that are part of the material’s natural characteristics
• Slight stitching irregularities that do not affect overall appearance or wearability
• Minor chalk marks or markings used during production (removable after washing)
• Loose buttons (easily reattached and not affecting functionality)
•  

Only significant manufacturing faults that affect the overall appearance or wearability of the item will be considered valid defects.

5. Store Credit Policy

• All approved returns (non-defective) will be refunded as store credit
• Store credit is valid for 30 days from the date of issuance
• Store credit is non-transferable and non-refundable

6. Important Notes

• Items must be shipped back within the timeframe provided after approval
• MadamChic reserves the right to reject returns that do not meet the above conditions
• Each order is eligible for one return request only

Final Note

We’ve designed this policy to stay fair for everyone—ensuring quality for you, while maintaining sustainability in how we operate.

If you have any questions, our support team is always ready to assist.